{"id":70509,"date":"2021-03-24T16:29:51","date_gmt":"2021-03-24T05:29:51","guid":{"rendered":"https:\/\/oceantimemarine.com\/?page_id=70509"},"modified":"2025-02-09T16:36:45","modified_gmt":"2025-02-09T05:36:45","slug":"submit-ticket","status":"publish","type":"page","link":"https:\/\/oceantimemarine.com\/en\/submit-ticket\/","title":{"rendered":"New Support Request Form"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_section full_width=&#8221;stretch_row&#8221; parallax=&#8221;content-moving&#8221; parallax_image=&#8221;70104&#8243; wpex_shape_divider_bottom=&#8221;waves&#8221; wpex_bg_overlay=&#8221;dotted&#8221; wpex_shape_divider_bottom_color=&#8221;#ffffff&#8221; wpex_shape_divider_bottom_height=&#8221;100&#8243; wpex_shape_divider_bottom_width=&#8221;100&#8243; wpex_bg_overlay_color=&#8221;#1c75bc&#8221; wpex_bg_overlay_opacity=&#8221;0.80&#8243;][vc_row offset_overlay_header=&#8221;yes&#8221;][vc_column]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:80px;\"><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;bottom&#8221; type=&#8221;full_page_width&#8221; bg_type=&#8221;theme_default&#8221; bg_grad=&#8221;background: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #FBFBFB), color-stop(50%, #E3E3E3), color-stop(100%, #C2C2C2));background: -moz-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: -webkit-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: -o-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: -ms-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_image_size=&#8221;cover&#8221; bg_img_attach=&#8221;fixed&#8221; parallax_sense=&#8221;30&#8243; bg_override=&#8221;0&#8243;][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; css=&#8221;.vc_custom_1615274874474{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;border-radius: 1px !important;}&#8221;]<style>.vcex-heading.vcex_6a23b6485f491{color:#ffffff;font-size:40px;font-weight:700;line-height:1.2;}<\/style><h1 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-text-left vcex_6a23b6485f491\"><span class=\"vcex-heading-inner wpex-inline-block\">New Support Request Form<\/span><\/h1><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div>[vc_column_text text_align=&#8221;left&#8221; color=&#8221;#ffffff&#8221;]\n<p class=\"lead\">Need help? Please enter a request for product support below.<\/p>\n[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div><style>.vcex-breadcrumbs.vcex_6a23b648603bc{color:#ffffff;}<\/style><nav class=\"vcex-breadcrumbs vcex-breadcrumbs--links-inherit-color vcex-breadcrumbs--custom-color vcex_6a23b648603bc\"><span><span><a href=\"https:\/\/oceantimemarine.com\/en\/home\/\">Home<\/a><\/span><\/span><\/nav><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:150px;\"><\/div>[\/vc_column][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div>[\/vc_column][\/vc_row][vc_row column_spacing=&#8221;50&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column wpex_shadow=&#8221;shadow&#8221; width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1739066333884{border-top-width: 0.2px !important;border-right-width: 0.2px !important;border-bottom-width: 0.2px !important;border-left-width: 0.2px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 15px !important;border-color: #F6F6F6 !important;}&#8221;]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div><style>.vcex-icon-box.vcex_6a23b6486321c .vcex-icon-box-heading{color:#088298;font-size:22px;}.vcex-icon-box.vcex_6a23b6486321c .vcex-icon-box-icon{font-size:40px;color:#088298;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-py-25 wpex-px-25 wpex-text-center vcex_6a23b6486321c\"><div class=\"vcex-icon-box-symbol vcex-icon-box-symbol--icon wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-inline-flex wpex-text-1\"><span class=\"wpex-flex wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M16 0q3.25 0 6.214 1.268t5.107 3.411 3.411 5.107 1.268 6.214-1.268 6.214-3.411 5.107-5.107 3.411-6.214 1.268-6.214-1.268-5.107-3.411-3.411-5.107-1.268-6.214 1.268-6.214 3.411-5.107 5.107-3.411 6.214-1.268zM16 2.286q-3.393 0-6.446 1.607l3.464 3.464q1.464-0.5 2.982-0.5t2.982 0.5l3.464-3.464q-3.054-1.607-6.446-1.607zM3.893 22.446l3.464-3.464q-0.5-1.464-0.5-2.982t0.5-2.982l-3.464-3.464q-1.607 3.054-1.607 6.446t1.607 6.446zM16 29.714q3.393 0 6.446-1.607l-3.464-3.464q-1.464 0.5-2.982 0.5t-2.982-0.5l-3.464 3.464q3.054 1.607 6.446 1.607zM16 22.857q2.839 0 4.848-2.009t2.009-4.848-2.009-4.848-4.848-2.009-4.848 2.009-2.009 4.848 2.009 4.848 4.848 2.009zM24.643 18.982l3.464 3.464q1.607-3.054 1.607-6.446t-1.607-6.446l-3.464 3.464q0.5 1.464 0.5 2.982t-0.5 2.982z\"><\/path><\/svg><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-mb-10\">Request Support<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Please use this form to request support for a product you&#8217;ve purchased from Ocean Time Marine. We try to answer all messages within one business day.<\/p>\n<p><a href=\"#\">Have you checked our FAQs Page?<\/a><\/p>\n<p><a href=\"https:\/\/oceantimemarine.com\/en\/knowledge-base\/\">Have you checked our Products Documentation Pages?<\/a><\/p>\n<\/div><\/div><\/div><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div>[vc_column_text css=&#8221;&#8221;]<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is 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id='input_2_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_2_1_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                    <input type='text' name='input_1.3' id='input_2_1_3' value=''   aria-required='true'    autocomplete=\"given-name\" \/>\n                                                <\/span>\n                            \n                            <span id='input_2_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_2_1_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                            <input type='text' name='input_1.6' id='input_2_1_6' value=''   aria-required='true'    autocomplete=\"family-name\" \/>\n                                                        <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_2_11\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_11'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_11' id='input_2_11' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                        <\/div><\/div><div id=\"field_2_7\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_7'>Phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_7' id='input_2_7' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_12\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_12'>Country<\/label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_2_12' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_6\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_6'>What product do you need help with?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_6' id='input_2_6' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='SMS Templates' >SMS Templates<\/option><option value='Forms and Checklists Packs' >Forms and Checklists Packs<\/option><option value='Safety Flip Charts' >Safety Flip Charts<\/option><option value='Using Adobe\u00a9 Reader' >Using Adobe\u00a9 Reader<\/option><option value='Something Else' >Something Else<\/option><\/select><\/div><\/div><div id=\"field_2_3\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label 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